What is Zoho One?
Zoho One is a bundled suite (the "operating system for business") of 40–50+ Zoho applications spanning CRM, finance, HR, collaboration, and operations — licensed together to provide a unified platform. The exact app count and included apps are updated periodically by Zoho.
How is Zoho One priced?
Zoho One offers multiple pricing models: Flexible-User pricing (purchase only the licenses you need) and All-Employee pricing (license every employee). Pricing varies by plan and billing cadence; check Zoho's pricing page for current rates.
What's the difference between Flexible-User and All-Employee plans?
Flexible-User lets you buy licenses for specific named users (ideal when not everyone needs apps). All-Employee requires licensing the entire workforce and is generally priced lower per-employee — good when you want broad access for everyone. Each has different contractual and usage rules.
Does Zoho One offer trials or discounts for partners?
Zoho typically offers free trials and partner programs with benefits; partners and enterprise negotiations may receive discounts or custom pricing. Contact Zoho sales or a certified partner for tailored offers.
Which applications are included in Zoho One?
Zoho One includes core apps across sales (CRM), marketing (Campaigns, Marketing Automation), support (Desk), finance (Books), HR (People), collaboration (Cliq, Connect), productivity (Writer, Sheet, WorkDrive), and more. See Zoho's app catalog for the current list.
Does Zoho One include AI features like Zia?
Yes — many Zoho apps include Zia (Zoho's AI assistant) capabilities for insights, predictions, and automation. AI feature availability depends on the app and plan. Evaluate app-specific docs for details.
Can I use individual Zoho apps without buying Zoho One?
Yes — Zoho sells many apps individually. Zoho One bundles them under a single license model for easier procurement and integration, but you can still subscribe to standalone products.
How do I provision and manage users in Zoho One?
Zoho One provides centralized provisioning via the Admin Panel (Zoho Directory) — create users, assign apps, set roles and security policies, and sync from LDAP/AD or use SCIM for automated provisioning to supported apps. Deactivating a user in Directory can deprovision linked app accounts.
What admin roles and privileges exist?
There are organization admins, service admins (app-specific), and delegated roles you can create with scoped privileges. Use least-privilege principles and role-based access to manage delegation.
Does Zoho One support single sign‑on (SSO)?
Yes — Zoho Directory supports SSO and integrates with identity providers. Zoho One also supports custom authentication and device/work-location policies for access control. Consult the admin guide for setup steps.
Where is Zoho's customer data hosted?
Zoho operates multiple global data centers and increasingly supports local data residency. For example, Zoho has stated that Indian customer data can be hosted in India and that they maintain a global set of data centers. Always verify regional hosting options with Zoho sales for compliance needs.
What security controls does Zoho One provide?
Controls include IAM (roles, SSO), device and location policies, encryption at rest and in transit, secure SDLC practices across apps, audit logs, and configurable password and session policies. Complement with your own security processes.
Is Zoho One compliant with regulations like GDPR/HIPAA?
Zoho provides compliance documentation and features to help customers meet GDPR and other regulations; HIPAA support is app-specific and may require contracts and configuration. Always validate legal/regulatory requirements for your industry and region.
Can Zoho One integrate with third‑party systems?
Yes — Zoho has extensive APIs across apps, middleware options, and supports iPaaS connectors. Zoho Flow and Marketplace integrations simplify connecting third-party services. For SSO/SCIM provisioning and API limits consult the product docs.
What is Zoho Marketplace?
Zoho Marketplace is an ecosystem of extensions, integrations, and partner-built apps that extend Zoho applications. Many Marketplace apps can be installed into Zoho One environments to add capabilities.
Are there API rate limits or governance?
Zoho apps enforce API usage limits and quotas which vary by product and plan. Design integrations with retry/backoff, batching, and monitoring. Check the developer docs for app-specific limits.
How do I migrate data into Zoho One applications?
Migration paths vary by app: CSV imports, dedicated migration tools (CRM/Books), APIs, and partner migration services are common. Start with a discovery, map data models, perform test imports, and validate with end users before full cutover.
What support options are available?
Zoho offers documentation, community forums, standard support, and paid enterprise support options. Partners provide implementation, customization, and managed services. Review SLA options for response times.
Can partners help implement Zoho One?
Yes — Zoho has a global partner network (consultants and implementation partners) experienced in migrations, customizations, and integrations. Partners can accelerate deployments and transfer knowledge.
What are the recommended first steps when evaluating Zoho One?
1) Define target business outcomes and use cases. 2) Map existing systems and users. 3) Pilot with a small team using Flexible-User licenses or a trial. 4) Engage a partner for complex migrations or governance setup. 5) Plan change management and training.