This application helps your support team log every telephone conversation with customers, polish your workflows, and deliver a standout experience. Every call, every conversation, every follow-up—tracked, searchable and actionable.
Get a Free DemoLog inbound & outbound calls with start/end times, call type, purpose and team-member notes.
Maintain full history of each customer’s calls so your team knows exactly what was discussed and when.
Generate weekly/monthly reports on call volume, durations, agent performance and follow-ups.
Set reminders for missed calls, required follow-ups or ticket escalations to ensure nothing slips through.
Assign calls to team members, monitor workloads, and balance your support load effectively.
Customize modules and workflows or integrate with CRM, telephony and help-desk systems.
By bringing all call logs into one app, your support team gains clear visibility into every conversation and customer interaction. You’ll reduce redundant conversations, minimise response delays, and improve customer satisfaction.
With analytics and automation built in, you can focus less on admin and more on support. Custom workflows and integrations ensure the system adapts to your preferred process—not the other way around.
Whether you’re a small support team or a large enterprise, this solution scales with you—built on low-code, mobile-ready platforms like Zoho Creator.
Yes — the system supports logging both inbound and outbound calls with full details like duration, purpose and owner.
Yes — you can generate reports and dashboards to monitor call trends, agent workloads, follow-up effectiveness and more.
Absolutely — follow-up tasks, reminders and escalations are built into the workflow to ensure nothing slips through the cracks.
Yes — you can customise forms, workflows and integrate with CRM/telephony systems to connect the call log app with your wider business processes.